Privacy Policy

1. Scope of this Policy

This policy applies to data collected:

• Through our corporate website and contact forms.
• During the process of providing custom software development services.
• Through the use of our Proprietary Products, which include platforms like TimedURL.com, by registered users and the visitors (end-users) who interact with content created via these platforms.

2. Information We Collect

2.1. Information Provided by You

This includes Personal Data you voluntarily provide when contacting us, registering for a Proprietary Product account, or engaging us for custom development:

• Identity Data: Name, company name, job title.
• Contact Data: Email address, physical address (for billing).
• Financial Data: Billing details, payment method information (handled via secure third-party processors).
• Inquiry Data: Details about your software requirements, project specifications, and any data you share for the purpose of development or consultation.

2.2. Automatically Collected Data (Usage Data)

When you use our Services or visit our website, we may automatically collect certain information:

• Device & Connection Data: Internet Protocol (IP) address, browser type and version, operating system, and unique device identifiers.
• Website Activity Data: Pages viewed, time spent on pages, referral source, and navigation paths.

2.3. Data Specific to Proprietary Products (Usage Monitoring)

When a registered user of one of our Proprietary Products creates content that is shared publicly, we act as a **Data Processor** collecting data on behalf of that user (the Data Controller). This usage data is collected from the end-user who interacts with the content:

• Usage Data: Timestamps of interaction, interaction count, IP address (may be anonymized or truncated after processing), approximate geolocation (city/country), browser type, operating system, and referrer URL.
• Content Metadata: Metadata used to enforce product rules (e.g., time expiry, usage limits).

***We do not collect names, emails, or personal identifiers of the end-users who interact with content created on our Proprietary Products.***

3. How We Use Your Information

We use the collected data for the following purposes:

4. Disclosure of Your Information

We do not sell your Personal Data. We may share your information only as described below:

• Service Providers: We may share data with trusted third-party providers who perform services necessary for our business, such as website hosting, payment processing, email delivery, and general analytics. These parties are restricted from using your Personal Data for any purpose other than providing services to us.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If Bitari Solutions is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Data Security and International Transfer

We implement commercially acceptable security measures designed to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

As a Kenyan company, our servers and service providers may be located in various jurisdictions outside of Kenya (e.g., Cloud hosting in Europe or the US). By using our Services, you consent to the transfer of your Personal Data outside of your country of residence.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• The Right to Access: Request copies of your Personal Data held by us.
• The Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure (Deletion): Request that we delete your Personal Data, under certain conditions.
• The Right to Restrict Processing: Request that we limit how we process your Personal Data, under certain conditions.
• The Right to Object to Processing: Object to our processing of your Personal Data, under certain conditions (e.g., direct marketing).

To exercise any of these rights, please contact us at the email address provided below.

7. Proprietary Products (Data Controller vs. Processor)

For data collected via content created on our Proprietary Products:

• Our Clients (You, the registered user): When you use a Proprietary Product to manage content, **you are the Data Controller** of the end-user usage data. You determine the purpose and means of processing that data.
• Bitari Solutions: We act as the **Data Processor**, processing end-user usage data strictly on your instructions to provide the analytics and content management features of the platform.

Our clients are responsible for ensuring that the collection and use of end-user data via our platforms complies with their own privacy policies and all applicable laws.

8. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• By Email: [email protected]